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Privacy Policy for Raja Boot House

Effective Date: June 17, 2026

Welcome to Raja Boot House (accessible from e-commerce portal and physical stores). We value your privacy and are committed to protecting your personal data in compliance with the Information Technology Act, 2000 and consumer protection guidelines. This Privacy Policy details how we collect, use, and secure your information when you buy our footwear or browse our styles.

1. Information We Collect

We collect direct details necessary to fulfill your orders and customize your style experience:

  • Identity & Contact: Full name, billing and shipping address, email address, and mobile number.
  • Transactions & Billing: Payment details (processed securely via UPI or third-party card processors), order history, and invoices.
  • Device & Interaction: IP address, browser type, site navigation paths, and cart items to improve platform speed and design.

2. How We Use Your Information

We use your personal data to power operations and ensure smooth deliveries:

  • Processing checkouts, verifying payments (Razorpay), and arranging courier delivery.
  • Sending real-time email/SMS updates for order placement, shipment tracking, and returns.
  • Providing support, responding to sizing inquiries, and addressing refund requests.
  • Delivering personalized recommendations and newsletter announcements if you join the Raja Footwear Club.

3. Data Sharing with Partners

We do NOT sell or rent your personal information to third parties. We only share transaction-specific data with trusted service partners for operation:

  • Logistics Partners: Courier companies (Delhivery, Blue Dart, Speed Post) to deliver packages.
  • Payment Gateway: Razorpay to authorize transactions securely (we do not store credit card CVVs or net banking passwords).
  • System Administrators: Database and server hosting services (MongoDB Atlas, Vercel) to maintain app availability.

4. Data Security

Our platform uses 256-bit Secure Socket Layer (SSL) encryption to safeguard data transmission. We restrict access to personal customer details to authorized staff who require it for packing and customer support. While we employ industry-standard defenses, please note that no digital transmission is 100% secure.

5. Cookies Policy

We use essential cookies to recognize you on return visits, preserve items inside your shopping bag, and optimize dashboard logins. You can choose to disable cookies through your browser settings, though doing so might affect cart functionality.

6. Your Rights & Contacts

You have the right to request access, correction, or deletion of your profile data. If you have questions regarding this policy or wish to opt-out of notifications, contact us at care@rajaboothouse.com.