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Return, Exchange & Refund Policy

At Raja Boot House, we take pride in the design and quality of our footwear. If your shoe size does not fit or if you are not fully satisfied with your purchase, we offer a flexible return and exchange window.

1. 30-Day Policy Window

We provide a 30-day return or exchange window starting from the day the package was marked delivered by our courier partner. Return or exchange requests submitted after 30 days will not be accepted.

2. Conditions for Returns

To qualify for a refund or size exchange, returned footwear must meet the following guidelines:

  • Footwear must be completely unworn, clean, and show zero crease marks on the leather or wear on the outsoles. We recommend trying your shoes on carpeted surfaces first.
  • Items must be returned inside the original brand box, wrapped in protective paper, and include all tags, shoe trees, and accessories.
  • Handmade juttis with delicate embroidery must not have loose threads or moisture damage.

3. How to Initiate a Return

  1. Log in to your Account Overview and click on the "Orders" page.
  2. Locate the order you wish to return and click "Request Return/Exchange". Select the reason and specify if you want a size exchange or a refund.
  3. Once approved, our courier will pick up the package from your address within 24–48 hours. Ensure the box is sealed securely in a shipping outer bag.

4. Refund Timelines & Banking Credit

After the package arrives back at our Rewa warehouse, our quality control team inspects the shoe quality (usually completed within 48 hours). Once approved:

  • Prepaid Orders: Refunds are credited back to the original bank account, credit card, or UPI ID used during Razorpay checkout. The funds usually reflect within 5–7 business days depending on your bank.
  • Cash on Delivery (COD) Orders: Refunds are sent via bank NEFT transfer or issued as Store Credit Coupons. You will be requested to secure your bank account details on our platform during the return submission.

5. Exceptions & Non-Returnable Items

Customized bridal juttis made to custom measurements and items purchased from clearance sections labeled "Final Sale" cannot be returned or exchanged unless they arrive with physical manufacturing defects.